Program Management

RGACM's Program Development and Management teams knowledgeably and cost-effectively manage clients’ property claims programs.

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For clients without an internal claims staff or those who need outsourced claims management, RGACM Program Management is the right choice.

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The RGACM team is skilled at architecting complete claims handling solutions, from FNOL to settlement, that increase productivity and control costs for our clients. RGACM specializes in Program Management for self-insured entities, municipalities, educational institutions, and nonprofit organizations.

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RGACM Program Management, or Business Process Outsourcing (BPO) model enables our clients to focus on the high demands of their daily jobs while we handle the management of specific claims-related duties. Our Program Management model often ties into our Solutions Management team when the business processes are technology-based, often referred to as Information Technology Enabled Services (ITES-BPO).

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In addition to our BPO and ITES-BPO capabilities, RGACM also offers Knowledge Process Outsourcing (KPO) services to our clients. We partner with customers to produce material and guidance that is specific to a claims sub-sector, such as Employee Dishonesty and Religious Claims Management, that may be outside the scope of clients’ expertise. RGACM can work with you to create white papers, training materials, presentations, seminars, and more.